What to look for in a water hygiene company.

What to look for in a water hygiene company.

By on Sep 16, 2016 in Blog |

In the fast-paced world we live in today, being an indecisive person is one of the most difficult things you can be. With everyone tutting you in the queue at subway because you can’t choose between the meatball marinara or a steak and cheese sub (and what bread?!), people checking their watches as you scope out the Starbucks menu (do I go hot or iced? and what is a macchiato anyway?) and the encore of blaring car horns as you read the McDonalds menu one more time at the Drive thru because, well who can ever decide between nuggets or a cheeseburger?!

Today we have so many choices everywhere we go whether it’s food, products or our water treatment company!

There are so many service providers from those who have done a one day legionella course, to niche companies, to the huge corporations! So we thought we would put together a list of things you should consider when looking for your water treatment provider, just to make it a little easier. So grab a cup of tea (or coffee, I can’t decide!) and read on:


A lot of smaller companies will only work within a small radius of their area, which means if you need work on a site in Devon, and you’re looking at companies in Glasgow, there is going to be a problem! The costs will often be higher if companies are travelling further, and if you have a Legionella or compliance emergency and your company can’t get to you for a week, then you could end up in real trouble.

Often local companies are most suitable, however for businesses that are spread across the UK such as hotels, care homes or healthcare, a larger national company might be better suited. It all depends on your demands as a client but if you would like any advice on your needs, just get in touch!


Experience is CRUCIAL when choosing a provider. There are many people offering cheap Legionella Risk Assessments who have been on a one day Legionella awareness course. Experience of legionella and your industry is all-important when it comes to legionella control. It requires in-depth knowledge of risk factors like the conditions that encourage legionella growth, the demographic profile of the users of your premises, and the precautionary and remedial measures necessary to bring your business in line with HSE guidance.

An experienced provider should be able to offer guidance on more uncommon and surprising sources of legionella risk, such as decorative fountains, sprinkler systems and hand dryers – not just the usual suspects of cooling towers and shower heads.


You need to know, that no matter what issues arise with your water system, your water treatment provider can help you. Your risk assessment might indicate that a complex set of corrective remedial actions are needed to achieve legionella compliance.

You should also receive a report with any works carried out, and we have seen some truly shocking reports in our time. There’s nothing more frustrating than receiving a generic report or risk assessment that leaves you to pick through a mass of N/As trying to find what applies to your site. We’ve seen reports with spelling errors, blurry pictures and errors with the most basic things. Ask for a sample report from a provider before you choose them, so you know exactly what you’re going to get.


We know there are LOADS of water treatment providers to choose from, at Key Environmental Services we have 20 years experience and are dedicated to helping our customers with any water treatment needs they have. Whether or not you decide to work with us, you can contact us for advice on your requirements and further information on what you should look for when choosing a company.


We hope this is helpful for you in reaching Legionella compliance, now onto the most important decision…what to have for lunch.